51 Game - Privacy Policy

Information we collect

Account and registration data

When you register on 51 Game, we collect your username, email address, mobile number, date of birth, and a hashed version of your password. Identity verification requires a government-issued document such as an Aadhaar card, PAN card, or passport, as mandated under Indian KYC guidelines. This information is cross-verified against issuing authority databases where technically feasible.

Financial and transaction data

To process deposits and withdrawals, we collect payment instrument details linked to your chosen method, including UPI IDs registered with PhonePe, Google Pay (GPay), or BHIM, net banking credentials passed through your bank's secure gateway, or debit/credit card tokens. We record transaction amounts, timestamps, and gateway reference numbers for every operation. Full card numbers are never stored on our servers; all card processing is handled exclusively by PCI-DSS, compliant payment gateways.

Device and technical data

We automatically collect your IP address, device model, operating system version, browser or app build number, and unique device identifiers (such as Android Advertising ID) when you access 51 Game. Session logs, connection timestamps, and error reports are retained to support security monitoring and to diagnose technical issues.

Usage and gameplay data

We record game participation history, wagering activity, session durations, feature interactions, and bonus redemption events. Any messages you submit through our in-app support chat are also stored and associated with your account for the duration of your dispute or query.

Cookies and tracking technologies

51 Game uses cookies, local storage, and similar technologies to maintain your login session, remember language and notification preferences, and analyse aggregate traffic. You may manage cookie preferences through your browser or device settings; however, disabling certain functional cookies may impair platform features such as session persistence and personalised offers.

How we use your information

Service delivery and account management

We use your personal data to create and maintain your 51 Game account, process UPI and card transactions, deliver gameplay features, and resolve support requests. This processing is necessary for the performance of our contract with you under the Information Technology Act, 2000 and its associated rules.

Legal and regulatory compliance

51 Game retains KYC documents, transaction records, and communication logs for a minimum of five years in compliance with the Prevention of Money Laundering Act (PMLA) and applicable Reserve Bank of India (RBI) guidelines. Certain aggregated data may be reported to regulators upon lawful request without prior notice to the affected user.

Security and fraud prevention

We analyse device signals, behavioural patterns, and transaction sequences to detect account takeovers, bonus abuse, and collusion. Accounts flagged by our automated systems are queued for manual review; access may be suspended during investigation to protect other users and platform integrity.

Communications and promotions

We send transactional notifications, deposit confirmations, withdrawal status updates, and security alerts, via SMS and email. Where you have opted in, we may also deliver promotional offers specific to 51 Game. You may withdraw marketing consent at any time through the notification settings in your account dashboard or by using the unsubscribe link in any promotional email.

Your rights

Access, correction, and deletion

You have the right to request a copy of the personal data 51 Game holds about you, to correct inaccurate records, and to request deletion of data we are not legally required to retain. Deletion requests are processed within 30 days; data subject to statutory retention obligations (such as AML transaction records) will be flagged accordingly and deleted once the legal retention period expires.

Data portability and objection

Where processing is based on your consent or on contract performance, you may request your data in a structured, machine-readable format. You may also object to processing carried out on the basis of our legitimate interests; we will assess your objection and respond within 15 business days, suspending the relevant processing while the review is ongoing.

Withdrawing consent

Where we rely on your consent as the legal basis for processing, for example, for marketing communications or optional analytics, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. Withdrawal does not affect processing required to fulfil our contractual or legal obligations.

Contact us

For privacy-related requests or questions about this policy, email us at [email protected]. We respond to all verified privacy requests within 15 business days. Please include your registered email address and a brief description of your request to help us respond promptly.